Terms & Conditions

Chabra Supermarket – Terms and Conditions

Effective Date: [Insert Date]

Welcome to Chabra Supermarket, your trusted destination for groceries and household needs in Kuwait. By accessing or using our services, whether in-store or through our website/mobile app, you agree to comply with the following Terms and Conditions.

1. General

  • These Terms govern your use of Chabra Supermarket services.

  • We reserve the right to modify these terms at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

2. Customer Eligibility

  • Customers must be at least 18 years old to make purchases.

  • All information provided during registration or checkout must be accurate and current.

3. Pricing and Availability

  • All prices are listed in Kuwaiti Dinar (KWD) and are inclusive of applicable taxes unless stated otherwise.

  • Products are subject to availability. We reserve the right to limit quantities or discontinue products.

4. Orders and Payments

  • Orders can be made in-store, online, or through our customer service hotline.

  • We accept payments by cash, K-Net, credit/debit card, and approved digital wallets.

  • We reserve the right to cancel or refuse any order at our discretion.

5. Delivery and Pickup

  • Delivery is available within specified areas in Kuwait.

  • Delivery fees and timeframes will be communicated at the time of order.

  • Customers are responsible for being present at the delivery location at the scheduled time.

6. Returns and Refunds

  • Return of non-perishable items is accepted within [7] days with original receipt and packaging.

  • Perishable goods (e.g., fresh produce, meat) are not eligible for return unless faulty or damaged upon delivery.

  • Refunds will be processed through the original payment method.

7. Privacy Policy

  • We respect your privacy. Customer information is handled in accordance with Kuwait’s data protection laws.

  • Information collected is used solely for order processing, service improvement, and customer communication.

8. Store Conduct

  • Customers are expected to behave respectfully while on the premises.

  • Theft, vandalism, or abusive behavior will lead to legal action and banning from the store.

9. Liability

  • Chabra Supermarket is not liable for any indirect, incidental, or consequential damages arising from use of our services.

  • We do our best to ensure product accuracy and safety but do not guarantee that all items will be free from allergens or labeling errors.

10. Governing Law

  • These Terms and Conditions are governed by the laws of the State of Kuwait.

  • Any disputes arising shall be resolved under the jurisdiction of the Kuwaiti courts.

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